Protecting your private information is our priority. This Privacy Policy governs data collection and usage of the products, services and websites (collectively, “Services”) provided by VCM Ltd. By using the Services, you consent to the data practices described in this policy and our Terms of Service. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Services

1. Collection of your Personal Information

VCM may collect personally identifiable information, such as, but not limited to, your email address, name, physical address, telephone number and IP address. If you purchase our Services, we collect and store your billing and credit card information. The information that we collect and store often depends on the type of Service that you use. For example, when you register with VCM, we collect and maintain your account information such as login name, password, email address and contact information. If you use our document preparation Services, we collect and store the information you enter in the course of generating or editing your document (which may vary depending on the type of document you are preparing), as well as your edited documents. Suppose you use our business filings or registered agent Services. In that case, we collect and store the information you provide about your business entity or filing, such as the entity name, filing number, address, phone number, and in some cases, the names, addresses and contact information of registered agents, officers, directors, managers or owners of the entity. If you contact our customer service personnel, we may record the phone call or retain the email string or chat transcript for quality assurance purposes. 

If you use our VCM, we collect and store information about your name, email address, electronic signature and audit data and associate it with the documents you’ve signed using our VCMSign Services. If you use our VCM Capture or VCM Evidence Services, or any other Services that enable you to upload or capture content, we collect, parse and store images, photos, documents, videos and digital media content that you scan and/or upload using these Services for electronic signature, user profile pictures, and/or to share with VCM Legal Pros, both In-House Pros and External Pros (as defined in the VCM General Terms of Service) for review. If you access our Q&A Service, we collect and store your name, email address and information about the relevant jurisdiction and your legal matter or question for quality assurance purposes and to connect you with the right attorney (but we do not monitor or access any communications between you and your counsel that occur outside of our Services).

Information about your computer hardware and software may be automatically collected by VCM. This information can include: your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. VCM also collects geolocation information based on visitors’ IP addresses. This information is used by VCM for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Services. In order to better understand how users use its site and to improve its services, VCM may also collect information about your use of our website, such as pages visited, links clicked, text entered, and mouse movements.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Services to third parties, such as tax referral services, tax professionals, or External Pros, this information may be collected and used by them. VCM encourages you to review the privacy statements of entities or services you access from our Service so that you can understand how those entities collect, use and share your information. 

VCM is not responsible for the privacy statements, privacy practices, or content on websites or services outside of those we operate.

Updated 13.03.25